What you can expect :
- After we receive your booking enquiry, you get a detail offer about availability,
total costs and the cancellation policies for the requested period.
- Given that you entered a valid email address, you will receive an answer within
a few hours. However, due to different time zones and weekends, this can be
delay by up to 24-48 hours in some cases.
- If room is available and you wish to confirm, you might be ask to secure the
booking by a deposit within 3 days. Please note, that room availability
sometimes change daily, especially during peak seasons.
- The deposit is usually between 10-30%. The balance to be paid either direct
at the hotel or 2 weeks before arrival. This depends on seasonal policies by
the hotels and all these details you will receive in our email response.
- For any deposit, you will receive an electronic payment receipt. In case a
balance payment is requested 2 weeks before arrival, you will also receive
an exchange voucher to be shown when check-in.
- For pick-up service request, please re-confirm flight details before arriving.
- Never send credit card details by email or from unsecured websites !
Either use our secure online payment page or send credit card details by Fax.
- If you have to cancel a reservation, please do it as early as possible by email
or Fax. Deposits are usually non-refundable unless other notice.
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